cloud-pro-us - Notice history

Platform - Operational

99.94% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

IMAP - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

POP3 - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

SMTP - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

HTTP - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

PROVISIONING - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Notice history

View current status

Aug 2025

AUG12
Deployment Window for OX App Suite v8.40
CompletedMaintenance2 hours
  • CompletedAugust 12, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 12, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 12, 2025 at 6:00 AMUTC

    This OX Cloud platform update includes the following main features:

    - Introducing our new sidebar panel, designed to enhance productivity by providing easy access to calendar appointments, tasks, and release updates – all from the convenience of the far-right side of your screen. Users can now easily open their calendar, to-dos, and more using the new sidebar without having to leave their current app, allowing them to remain focused while reading or writing emails. The dynamic calendar sidebar delivers intuitive day and agenda views, enabling users to efficiently track tasks based on priority, and stay informed with real-time updates on the latest platform enhancements.

    - Other enhancements include more intuitive spam icons in Mail, numerous bug fixes to improve usability across the board – such as better alignment in calendar views when using multiple time zones, consistent focus indicators for keyboard navigation, restored secondary toolbars on mobile and smarter display of attachment icons in mail threads.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.40/

    Expected Impact

    - No user impact is expected

Jul 2025

202507174200643 - Service degradation on ["cloudprous-production"]
ResolvedMajor outage5 hours
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • UpdateUTC

    We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible.

  • UpdateUTC
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • IdentifiedUTC
    The Service Degradation is confirmed and all affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
  • InvestigatingUTC
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.
JUL15
Deployment Window for OX App Suite v8.39
CompletedMaintenance2 hours
  • CompletedJuly 15, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 15, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 15, 2025 at 6:00 AMUTC

    This OX Cloud platform update includes the following main feature:

    - Users can now organize their inboxes more effectively on mobile, with support for inbox categories, and benefit from automatic contact cleanup via a new setting for deleting items in Trash.

    - In Mail, attachments using the XRechnung format are now detected and highlighted, and handling vCards has been improved to support adding multiple contacts.

    - Additionally, users will notice an updated compose window with undo/redo support and cleaner toolbars.

    - This release also addresses various visual and functional bugs, including fixes for incorrect all-day event timings, improved color contrast, better calendar localization, and smoother mail scheduling behavior.

    Fixes to the OX Cloud platform in this release include:
    - https://documentation.open-xchange.com/appsuite/releases/8.39/

    Expected Impact:
    - No user impact is expected

Jun 2025

JUN17
Deployment Window for OX App Suite v8.38
CompletedMaintenance2 hours
  • CompletedJune 17, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 17, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 17, 2025 at 6:00 AMUTC

    This OX Cloud platform update includes the following main features:
    - This release introduces undo support in the address book, making it easy to reverse actions like delete or move - just like in OX Mail.
    - Visual consistency has been improved across apps with updated button styling, folder icons, and cleaner sender drop-downs on mobile.
    - iOS compatibility has been enhanced to ensure content is always accessible. The update also includes refinements to labels, default values and wording in various modules.
    - Improved stability for Safari users and better handling of retry logic further enhance reliability.
    - Additionally, Mail now detects XRechnung XML attachments and shows a helpful visual indicator.

    Fixes to the OX Cloud platform in this release include:
    - https://documentation.open-xchange.com/appsuite/releases/8.38/

    Expected Impact:
    - No user impact is expected

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