cloud-pro-us - 202507174200643 - Service degradation on ["cloudprous-production"] – Incident details

All systems operational

202507174200643 - Service degradation on ["cloudprous-production"]

Resolved
Major outage
Started about 1 year agoLasted about 5 hours

Affected

Platform

Operational from 2:37 PM to 6:24 PM, Major outage from 6:24 PM to 7:38 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    UTC
    Update

    We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible.

  • Update
    UTC
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    UTC
    Identified
    The Service Degradation is confirmed and all affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
  • Investigating
    UTC
    Investigating
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.

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